We're working hard for you during the COVID-19 pandemic.
We know times are tough right now. Owens Companies is working hard for you by implementing new guidelines, including:
Our technicians will maintain a six foot distance from others when we enter your home wherever possible. In addition, our in-office staff are practicing social distancing, mostly working from home to help flatten the curve.
We are following the recent CDC guidelines and wearing masks or other face coverings when we enter buildings. This helps protect you, as well as our technicians.
We're waiving our usual physical signature requirements for the duration of the COVID-19 crisis. If signatures are needed for a process, we will either take that signature verbally, or digitally via scanned/emailed files.
If preferred, we can accept your payment via credit card over the phone, in order to limit additional person-to-person contact. However, if you would rather pay via credit card in person, our technician will wear gloves while handling your card.
March 18, 2020 letter from our President and CEO, John Owens
Everyone at Owens Companies is committed to a safe and healthy workplace allowing for uninterrupted service to you, our valued customer.
Since the beginning of the COVID-19 outbreak, we have encouraged all Owens team members to follow the prescribed protocol:
- Frequent hand washing with soap and water
- The use of hand sanitizers we have throughout the building
- Avoiding close contact with people including avoiding shaking hands
- Continual disinfecting and wiping down work surfaces
- Social distancing as much as possible
Of course, if any team member becomes sick, is diagnosed with COVID-19, or is exposed to any individual diagnosed with COVID-19, they are to stay home. In addition, we have asked our technicians to avoid coming into the office, other than to retrieve parts and equipment from the warehouse.
Even with all our precautions, should the virus affect any Owens team member, the company has prepared for this scenario, and has equipped all in-house team members with the ability to work remotely. Having said this, in an abundance of caution and with the rapidly changing landscape of COVID-19, we will likely begin having team members work from home sooner than later.
Please know, we expect to be here for any of your service needs! At a minimum, you will always be able to reach us via our 24 hour number, 952.854.3800.
If you do require service, please understand if we ask a few qualifying questions as far as any exposure you or anyone in your business or home may have had to the virus. I’m sure you will understand if we choose not to send our technician if that is the case. If it is a dire emergency, we will try to do what we can to be there. If anyone has any questions or concerns, you can call me directly.
These are challenging times but working together we are confident we will get through them. Thank you for your business. We will continue to work every day to earn it.
President & CEO