Why Better Business Bureau Ratings Matter

As a Better Business Bureau A+ rated company, we know a little bit about integrity and customer service. Unfortunately, not all companies in our space treat their customers with respect. The local CBS station contacted us recently to discuss how you, as a consumer, can properly vet a company that will get the job done right and honestly. Better Business Bureau ratings matter. The BBB offers the following advice when selecting a company for winter heating maintenance:

  • Ask if technicians are salaried or on commission. Commissioned employees are more apt to sell you things you do not need.
  • Note that all contracts can legally be canceled within three days as long as they are signed in your home.
  • New energy-efficient units may get you tax credit.
  • And remember — many warranties require you to schedule yearly maintenance. That maintenance may be worth it, as some systems last 20 years.

Our CEO, John Owens, has a few cautionary notes as well. John says, “Beware of the $49 tune-up.” He says a contractor interviewed for an industry publication readily admitted these tune-ups were a loss leader, but said they typically attracted customers with older equipment that hadn’t been served in many years and needed repairs. A customer could initially call for a $49 tune-up and end up with a bill for hundreds or even thousands of dollars. They also use these tune-ups as a marketing tactic. Companies will often add their company sticker to all your equipment so you are sure to call them when you do have a problem.

At Owens, our technicians are salaried employees and our team will never sell you anything you do not need. Call us today or go online and schedule your winter tune-up. We look forward to serving you.

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